How Nurses Can Create a Five-Star Post-Operative Experience for Plastic Surgery Patients Aesthetic plastic surgery patients don’t just want a safe procedure — they want an experience. Their recovery journey is influenced as much by how they are cared for as by how their wounds heal. For nurses in private practice, this means going beyond
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How to Improve Patient Experience & Customer Service at Your Cosmetic Surgery or Plastic Surgery Practice Delivering outstanding patient care goes beyond surgical skill. In today’s competitive cosmetic and plastic surgery market, the practices that thrive are those that invest in creating a memorable, compassionate, and seamless patient experience. From the first phone call to
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Specialist Practice Excellence provides Mentoring and Training on Practice Operations, Patient Lead
Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.
David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.
Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.
Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.
SPE helps Specialist Surgeons to:
David’s most popular presentations cover:
Contact SPE & David Staughton
Visitors can read blogs for practical growth ideas, download free e-books , subscribe to the e-newsletter, or connect with David on LinkedIn and Facebook for updates.
