Are you delivering an awesome customer experience?
Want a better online reputation?
Want more loyal customers and referral business?
This Conference Presentation and Workshop by David Staughton covers the amazing benefits and strategies of Growing a VIP Service Culture.
In turbulent times, looking after your customers is critical to getting more repeat business & referrals. Your business is judged on its first impressions and this is dependent on your frontline team.
This highly practical presentation is based on REAL experiences across many industries.
You’ll find out what other successful organisations have done to “fire up their frontline” and develop a ‘serve, sell and smile’ culture.
- How to Attract, Keep and Inspire your front-line team members
- The ABC’s of Customer Success
- Harnessing the “Power of Love” – Love Goggles, Love Bucket & Love Languages
- Understand Multi-generational workplace values and communication channels
- Based on lessons and learnings from David & Michelle’s Book – The VIP Principle