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Front Desk Success – Convert more Enquiries

Discover the value of asking million-dollar questions and using simple phone scripting to improve sales, service and also conversion. Find out how to build rapport rapidly and handle difficult callers.

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Home / Our Services / Front Desk Success – Convert more Enquiries

Team Training to Convert More Inbound Enquiries into Patients

Turning More Calls, Emails & Chats into Consultations & Patients for Front Desk Success!

  • Do you need more new patients and an immediate boost in revenue?
  • Would you also like better-qualified prospects and consultations?
  • Could your front-line staff handle inbound phone calls better?
  • Do you have a low conversion rate from Callers to Customers?
  • Are your phone calls mostly about Price and Availability?

Our highly interactive Inbound Enquiry program – 1 on 1 coaching, tools and workshops – is simply amazing at building confidence, rapport building and questioning skills.

We use world-class fun exercises to practice your phone skills. The most important thing is that it gets great results in the workplace.

Learn how to improve your phone calls and get more sales, appointments and opportunities from Front Desk Success.

Discover the value of asking million-dollar questions and using simple phone scripting to improve sales, service and also conversion. Find out how to build rapport rapidly and handle difficult callers. As a result you will ask better questions that highlight your benefits and real value.

What You’ll Learn

Learn to Pick Up That Phone – “For inbound email enquiries – the BEST place to start is by picking up the phone and calling the email sender.”

Find out how to engage enquiries using a Chat Channel on your Website

Discover how to write great Email Enquiry responses that get results

Following Up on your enquiries and past customers will get you lots more sales results: we teach best-practice hot, warm and cool enquiry phone follow-up techniques that get results.

This Workshop is NOT About Cold-Calling People You Don’t Know!

Who This Training Is For

Inbound Phone Call Training for Frontline, Reception and Practice Managers from Health & Medical Services – Medical Doctors, Specialists and Surgeons etc

Ready to Improve Your Conversion?

If you want to improve your sales immediately – start with Inbound Enquiry Conversion Training

For more information call Dave now on 0408 375 100 or email david@specialistpracticeexcellence.com

Call Now: 0408 375 100 Send Email

About Specialist Practice Excellence

Generation & Enquiry Conversion for Specialist Surgeon practices in Australia, UK and USA.

Meet the Team

David Staughton

David Staughton is a Melbourne-based business growth strategist, keynote speaker, and certified consultant with 30+ years of experience across multiple industries. He helps specialist surgeons and small businesses improve operations, increase revenue, and build strong teams. David has delivered 750+ talks worldwide and holds CSP and CCEO credentials.

Michelle

Michelle Staughton is a highly experienced Practice Consultant and Operations Coach who specialises in helping specialist medical and surgical practices run more smoothly and efficiently. With extensive experience in healthcare management, she focuses on improving patient experience, streamlining clinic operations, and supporting practice growth.

Brooklyn

Brooklyn has over 8 years of experience in specialty consulting, focusing on business improvement and customer experience. She has worked in Reception, Enquiries, Consulting, and Accounts, giving her a strong understanding of the customer journey. As a mentor, she designs training programs that help teams deliver excellent service with confidence.

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Contact Information

You may reach us using the contact details indicated below.

  • PO Box 1050, North Caulfield, Melbourne, Victoria, Australia 3161
  • david@davidstaughton.com.au
  • (+61) 0408 375100

Zoom Meetings available!

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