Tag: Customer Service

Best Blogs and ideas about Personal Development by David Staughton – Practice Consultant at SPE – Specialist Practice Excellence, Melbourne Australia.

They Ask, You Answer by Marcus Sheridan book summary for plastic surgeons on patient questions, content marketing and building trust

Best FAQs for Plastic Surgery Practices

David Staughton B.Sc.(Hons) CSP CCEO Practice Consultant 12 September 2026

How Plastic Surgeons Can Build Trust by Answering the Questions Patients Are Already Asking Most plastic surgery practices publish content, but much of it avoids the questions prospective patients care…

Best Patient Experience Books

How to Improve Patient Experience in a Specialist Practice

David Staughton B.Sc.(Hons) CSP CCEO Practice Consultant 4 August 2025

How to Improve Patient Experience & Customer Service at Your Cosmetic Surgery or Plastic Surgery Practice Delivering outstanding patient care goes beyond surgical skill. In today’s competitive cosmetic and plastic…

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